At Craft Station Online, we strive to provide you with high-quality products and exceptional customer service. We want you to be satisfied with your purchase; however, if you are not entirely happy with your order, we offer a refund policy to ensure your peace of mind. Please read the following refund policy carefully:
1. Eligibility for Refund:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assess the situation and provide a suitable resolution, which may include a refund or replacement.
- Incorrect Items: If you receive an incorrect item that does not match your order, please notify us within 7 days of receiving the item. We will rectify the error and arrange for the correct item to be sent to you at no additional cost.
- Non-Delivery: In the rare event that your order does not arrive within the estimated delivery time, please contact us. We will investigate the matter and offer appropriate solutions, which may include a refund or resending the order.
2. Return and Refund Process:
- To initiate a refund request, please contact our customer support team at info@craftstationonline.co.uk. Provide detailed information about your order and the reason for the refund request.
- If your refund request is approved, we will provide you with instructions on how to return the item, if necessary. Please ensure that the item is returned in its original packaging and in the same condition as when you received it.
- Once we receive the returned item, we will inspect it to verify its condition. If the item meets our refund eligibility criteria, we will process the refund within [number of days] and notify you via email.
- The refund will be issued using the original payment method used for the purchase. Please note that the time it takes for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
3. Non-Refundable Items:
- Some items are non-refundable, including but not limited to:
- Digital products or downloadable content.
- Customized or personalized items.
- Items that have been used, damaged, or altered by the customer.
4. Shipping Costs:
- In cases where the refund is granted due to our error (e.g., damaged, defective, or incorrect items), we will also refund the shipping costs associated with the initial order and the return shipping.
- If the refund is requested for reasons other than our error (e.g., change of mind), the original shipping costs will not be refunded, and the customer will be responsible for the return shipping costs.
Please note that this refund policy applies only to purchases made directly from Craft Station Online. If you have purchased our products through a third-party retailer, please refer to their refund policy.
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at info@craftstationonline.co.uk. We are here to help you and ensure your satisfaction with our products and services.
Note: This refund policy is subject to change without prior notice. Please review the policy periodically for any updates or modifications.